Frequently Asked Questions

Primeface Clinic is centrally located in Saidu Sharif, easily accessible via main road. For exact address and directions, please contact our reception or check our Google Maps listing when website is live.

Monday to Saturday: 10:00 AM – 8:00 PM. Closed on Sundays and major public holidays. Hours may vary during Ramadan; please confirm before visiting.

Yes, dedicated patient parking is available with security. Wheelchair accessible entrance also provided.

Appointments are highly recommended for priority and reduced wait time. Walk-ins are accommodated based on doctor availability.

You can reach us at 0347-4115595. Our patient coordinators are available during working hours to assist with bookings.

Dr. Shama consults from Monday to Thursday and Saturday (mornings & evenings). Friday clinic hours are limited – please call ahead.

Dr. Zaid is available Tuesday, Wednesday, Thursday, and Saturday for cosmetic & restorative dentistry procedures.

Yes, virtual consultations are offered for follow-ups and initial dermatology assessments. Charges apply similarly to in-person visits.

English, Urdu, Pashto, and basic Hindko. Our staff ensures clear communication for all patients.

Open on Saturdays (full day), closed on Sundays. On national holidays reduced hours may apply; updates are shared on our social channels.

Call 0347-4115595, use WhatsApp business number, or fill the contact form on our website (launching soon).

Initial consultation is PKR 2000 for Dr. Shama Yousaf and PKR 1800 for Dr. Zaid Sultan. Follow-ups are charged 1200 PKR.

No, self-referrals are welcome. For complex medical history, bring previous medical reports for better assessment.

Free cancellation/rescheduling up to 4 hours before appointment. Late cancellations may incur 30% fee.

Currently we accept major insurance plans like EFU, Jubilee, and Askari. Please verify coverage before treatment.

Cash, all major credit cards, EasyPaisa, and bank transfers. Easy installment plans for bigger packages.

Yes, reduced follow-up fee: PKR 1200 for dermatology and PKR 1000 for dental follow-ups within 4 weeks.

Allow 25-35 minutes for comprehensive history, examination, and treatment plan discussion.

Absolutely, group family bookings are welcome. Contact our coordinator for consecutive slots.

For genuine dental or skin emergencies, call the main number 0347-4115595 and follow voice instructions to reach on-call physician.

Acne, eczema, psoriasis, melasma, warts, fungal infections, rosacea, and hyperpigmentation.

Diode laser for hair removal, Q-switched for pigmentation & tattoo removal, fractional CO2 for scars & resurfacing.

Yes, microneedling, PRP, and fractional laser. Downtime varies from 1–5 days depending on intensity.

Botulinum toxin, hyaluronic acid fillers, platelet-rich plasma (PRP) facial, and thread lifting.

Yes, medical-grade chemical peels (glycolic, salicylic, TCA) and hydrafacial MD treatments are available.

Dermatoscopy examination by Dr. Shama; biopsy if necessary. Screening recommended annually for high-risk patients.

Combination therapy: topical lighteners, chemical peels, and Q-switched laser sessions.

PRP, mesotherapy, low-level laser therapy and nutritional guidance for androgenetic alopecia & telogen effluvium.

Cryotherapy, electrocautery, or laser removal depending on size and location. Minor procedure with topical anesthesia.

Fractional laser, microneedling RF, and body contouring radiofrequency help improve stretch marks and skin laxity.

Cryolipolysis (cool sculpting) and cavitation ultrasound for fat reduction without surgery.

Yes, patch test is mandatory 48h before any laser to avoid adverse reactions, especially for pigmented skin.

7–10 days for complete healing; redness subsides within 2 weeks. Strict sun protection required.

6-8 sessions spaced 4-6 weeks apart for optimal reduction of 85-90% hair growth.

Yes, our lasers are Nd:YAG and diode suitable for skin types IV-VI. Doctor adjusts parameters for safety.

Porcelain veneers, composite bonding, in-office Zoom whitening, and take-home whitening kits.

Yes, rotary endodontics with advanced apex locator and single-visit or multi-visit RCT as required.

Zirconia, E-max, and porcelain-fused-to-metal (PFM) crowns. All are biocompatible and aesthetic.

Both options; in-clinic whitening gives instant results in 60 minutes, home kits for gradual brightening.

Yes, single and multiple implants under local anesthesia; collaboration with oral radiologist for planning.

Two visits: consultation/shaping & impressions, then bonding after 7-10 days. Minimal enamel reduction.

Desensitizing agents, gum therapy, scaling, root planing, and laser gum contouring if needed.

Yes, same-day emergency slots for toothache, fracture, or lost filling. Call 0347-4115595 early.

PKR 3500-5500 including scaling, polishing, and fluoride varnish application.

Teenagers above 16 can receive minor cosmetic treatments, but full veneers/implants recommended after 18.

Avoid sun exposure, retinoids, and waxing 2 weeks prior. Shave the area 24h before laser.

Most non-ablative procedures have zero downtime; deeper peels/laser may need 3-5 days social downtime.

Gentle cleanser, moisturizer, SPF 50+, avoid exfoliants for 7 days. Peeling is normal.

Mild swelling, bruising, or headache, resolves in 24-48h. Serious complications are rare with certified injector.

Follow-up after 1 week for crown preparation; then 6-month recall X-ray and check-up.